01About these terms
Who we are. PAPPED Events Co is owned and run by Chelsea Heaney. In these terms "PAPPED", "we", "us" and "our" mean PAPPED Events Co. "You" means the person or business named on the booking.
What makes up the agreement. These terms, your signed booking details and your written quote together form the agreement between us. If your quote says something different to these terms, the quote wins for that point.
Your rights. Nothing in these terms affects your legal rights as a consumer.
02Booking and payment
Confirmation. Your date is secured only once we have received your signed terms and the non-refundable deposit of 25% of the total fee, and we have confirmed your booking in writing.
Provisional holds. We can hold a date for 7 days. If the deposit has not arrived by then, we may release the date to someone else.
Balance. The remaining balance is due 30 days before your event. If you book within 30 days of your event, the full fee is due at booking.
Quotes. All prices are in GBP (£). Quotes are valid for 14 days from the date they are sent.
How to pay. Payment is by bank transfer to the account details on your invoice. Please use your name and event date as the reference.
Late payment. If the balance is not paid on time, a 5% administration fee may be added. If the balance is still unpaid 7 days before your event, we may treat the booking as cancelled by you (see section 9).
Offers. Promotions are for a limited time and cannot be combined with any other offer.
03Your 14-day cooling-off period
When it applies. If you are booking as a private individual (not a business) and you booked without meeting us in person, the law gives you 14 days from the day we confirm your booking to change your mind and receive a full refund, including your deposit.
Starting work early. If you ask us to start work on your booking during those 14 days (for example planning calls or content for a pre-event) and then cancel, we may keep a fair amount for the work already done.
After 14 days. Once the cooling-off period has ended, the deposit becomes non-refundable as set out in section 9.
04What we provide
Your package. We provide event content such as photos, video, reels and edited content as set out in your quote. Coverage hours and deliverables are confirmed at booking.
Wedding and event packages. Event packages are for birthdays, engagements, business events and other non wedding celebrations. Any wedding, including the ceremony, reception or evening party, must be booked on one of our wedding packages. If an event booked on an event package turns out to be a wedding, we will charge the difference between the event package and the matching wedding package, which must be paid before the day. If it is not paid, we may cancel the booking and keep the deposit.
Our style. Our style is fun, natural and candid. We are there to capture the energy of your day: the dance floor, the band, the speeches and the moments in between. Posed shots can be arranged in advance.
Creative control. We choose how content is shot, selected and edited so it fits the PAPPED style. Where your package includes raw clips, these are supplied unedited, exactly as filmed. If you would like a small change to an edit, ask us and we will do our best.
Extras on the day. Extra hours or content asked for on the day depend on our availability and are charged at the rate in your quote. We will agree any extras with you or your named contact before carrying on.
Working with other suppliers. We are happy to work alongside your photographer, videographer, band, DJ and venue team. We will not get in their way, and we ask that they do not get in ours.
05Your event day
Timings. Please send us your running order, venue details and a named contact for the day at least 14 days before your event. We will arrive at the agreed time and place.
Delays. If the day runs late for reasons outside our control (for example venue, supplier or guest delays), our coverage still ends at the agreed time unless you book extra time. Delays caused by traffic or travel problems outside our control are not a breach of contract, but we will always plan to arrive with time to spare.
Venue permission. You are responsible for checking that your venue allows photography and filming, and for telling us about any restrictions. We are not responsible for content we could not capture because of venue rules.
Breaks and food. For longer events we will need a short break and, where a meal is served, a hot meal. We will agree this with you at booking.
Travel. We are based in the North West and cover the whole of the UK. Travel and any overnight stay needed outside the North West will be shown in your quote.
06Safety and behaviour
Our team comes first. We will always behave professionally. In return, we ask that our team is treated with respect by you and your guests.
Stopping coverage. If we are faced with abusive or threatening behaviour, or we believe it is unsafe to carry on (for example because of severe weather or a hazard at the venue), we may pause or stop coverage. If this happens because of you or your guests, no refund is due for the time lost.
Equipment. Please make sure guests do not handle our equipment. You are responsible for any damage to our equipment caused by you or your guests.
07Guests, children and privacy
Letting guests know. Please let your guests know that content is being captured at your event and may be shared online. If a guest does not want to appear, tell us before or on the day and we will do our best to avoid them.
Children. We will not post content on our own channels where a child is the main focus unless you have told us their parent or guardian is happy for us to do so.
Your data. We only collect the details we need to deliver your booking, and we look after them in line with UK data protection law (see our privacy notice). We will never sell your details or share them with anyone except where needed to deliver your booking.
08Delivery
Previews. We aim to share preview content within 24 hours of your event where possible.
Full delivery. Full delivery will be made within 48 hours of your event unless your package says otherwise.
How you get it. Your content is delivered through a secure online link, which stays live for 14 days. Please download and back up your files straight away, because we cannot promise to keep copies after that.
What we can and cannot promise. We will do everything we can to capture all the key moments, but we cannot guarantee to capture every guest, detail or moment.
09Changes, postponements and cancellations
If you cancel. Please tell us in writing. The deposit is non-refundable (unless you are within your cooling-off period). If you cancel 30 days or more before your event, any payment made on top of the deposit will be refunded. If you cancel less than 30 days before your event, the full fee is payable because we will have turned other work away.
Moving your date. If you want to move your date, we will move your booking to a new date if we are available. An administration fee may apply, and if our prices for the new date are different the difference will apply. If we are not available on your new date, it is treated as a cancellation.
Changing your package. You can ask to change your package at any time before the balance is due. Any change in price will be confirmed in writing.
If we cancel. If we have to cancel for any reason, we will refund everything you have paid us straight away. We will also recommend trusted creators who may be able to step in.
Illness or emergency. If Chelsea is unable to attend because of serious illness or an emergency, we will try to arrange a trusted replacement creator. If you would rather not use the replacement, or we cannot find one, you will receive a full refund.
Events outside anyone's control. If your event cannot go ahead because of something outside your control and ours (for example venue closure, extreme weather or government restrictions), we will first try to move your booking to a new date with no administration fee. If no new date works, we will refund any payments you have made except the deposit.
10Copyright and how content is used
Copyright. PAPPED Events Co owns the copyright in all content we create.
Your personal use. You can share, print and post your content for personal use as much as you like. Tagging @pappedeventsco is always appreciated.
Edits and filters. Please do not apply filters, crop out our watermark or edit our content and then credit it to us, as it no longer shows our work as we made it.
Business use. Using the content to promote a business, or selling it, needs a separate written agreement. If you booked us for a business event, your quote will set out how your business may use the content.
Our portfolio and social media. We may use selected content on our website, social media and other marketing. If you would rather we did not, tell us in writing when you book and we will keep your content private.
11Insurance and liability
Insurance. We hold Public Liability and Professional Indemnity insurance. Certificates are available to you or your venue on request.
Limit of liability. Our total liability to you is limited to the fees you have paid us. We are not liable for any indirect or knock-on losses.
Loss of content. In the unlikely event that content is lost or damaged because of technical failure, we will refund a fair share of your fee for the part of the coverage affected, up to a full refund.
What we never exclude. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.
12Problems and complaints
Tell us first. If you are unhappy with anything, please tell us in writing as soon as you can. We will always try to put it right quickly and fairly.
Contact. Email [email protected] or message @pappedeventsco on Instagram.
13General
Whole agreement. These terms, your booking details and your quote are the whole agreement between us.
Changes. Any change to the agreement must be confirmed in writing (email counts) by both of us.
If one part fails. If a court decides any part of these terms cannot be enforced, the rest still applies.
Law. These terms are governed by the law of England and Wales.
You'll receive a copy of these terms with your booking form to sign when you book. Questions before then? Email [email protected].
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